Sales and Customer Success FAQs

Answers to your frequently asked subscription questions

Anthony Karcz avatar
Written by Anthony Karcz
Updated over a week ago

What is Rise?

Rise is an all-in-one, enterprise-class online training system that makes training easy to create, enjoyable to take, and simple to manage. Rise simplifies training for everyone at your company: learners, content creators, and managers. Rise is the online training system your employees will love.

What do I get with a Rise subscription?

Rise is an all-in-one online training system that includes everything you need to create, share, manage, track, and analyze training. 

Rise includes authoring features that make it easy for anyone to create interactive, responsive training. You’ll have access to templates, sample courses, and hundreds of carefully researched, ready-to-go lessons on common business topics. You’ll also get millions of royalty-free photos and images to add to your training.

Publish training content to your browsable library in Rise, which includes customizable topics so learners can find the training they need. Rise also lets you create guided learning paths, organize learners into groups, and enroll learners in training in seconds.

Rise includes activity, learner, and course reports that make it simple to analyze your training. Activity reports let you analyze learning activity by time frame, courses, people, and groups. Learner reports show you what training people have accessed, the time they’ve spent learning, lessons they’ve completed, and their quiz scores. Course reports let you see course enrollees, their progress, and due dates. Reporting is exportable to PDF and CSV.

With Rise, you get a secure enterprise-class training system that includes end-to-end data encryption, SSO, high availability, redundant data storage, disaster recovery, and robust privacy protections.

How much does a subscription cost?

We have several different plans based on user limits. Our annual Starter Plan that lets you have up to 100 people is $399 per month, billed annually. Our annual Growth Plan that lets you have up to 250 people is $799 a month, billed annually. Our annual Midsize Plan that lets you have up to 500 people is $1,299 per month, billed annually. And our annual Large Plan that lets you have up to 1,000 people is $1,999 per month, billed annually. Monthly billing is available for approximately 10% more per month. Companies who would like to invite more than 1,000+ people can contact us for a quote on an Enterprise Plan. We offer discounts for prepaid multi-year subscriptions.

Do you offer monthly subscriptions?

Yes, we offer monthly plans that let you have up to 1,000 people. To see our monthly options, toggle to the monthly plans, or contact us to discuss your options.

Do you offer plans smaller than the Starter Plan?

The Starter Plan is our smallest plan. It provides up to 100 users, which includes all of your admins, reporters, authors, and learners. We understand that you might not max out your plan right away. We believe this gives you room to grow and the comfort of knowing you won't run out of spots for new users too quickly. And that means you have a predictable cost over time.

Do you offer discounts?

Yes, we do offer some discounts including discounts for annual, multi-year, and enterprise-level purchases.  Contact us to walk through your options.

Do you offer academic (education) discounts?

We believe Rise pricing is fair for organizations of all sizes, including educational institutions. At this time, we don’t offer academic discounts. You can see how Rise compares to other industry solutions using the Rise pricing calculator

How can I get an even bigger discount?

You can save 15% by choosing an annual plan over a monthly plan. We also offer significant discounts on prepaid multi-year and enterprise plans. Contact us to walk through your options.

How do I change my payment method?

Annual Rise subscriptions are available via credit card payment or purchase order. Monthly subscriptions are available via credit card payment only.

Credit card payments are processed when your subscription renews. Click here to learn how to change your payment method.

Can I buy a subscription outside the United States and Canada?

Yes, subscriptions may be purchased outside the U.S. and Canada. Note that the user interface is in English and purchases must be made in USD.

Can I buy a subscription on behalf of someone else?

Yes, you can purchase a subscription and then transfer ownership to someone else in your organization. You can’t transfer a subscription to a third-party.

Can I transfer my subscription to another user?

Yes, if you’re an account owner, you can transfer ownership to another admin in your organization.

How do I purchase a tax-exempt subscription?

You’ll be able to purchase a tax-exempt subscription by providing your tax exemption number and tax exempt certification form to your sales representative or during the purchasing process online. 

What happens to a user’s data when they leave my team?

Admins can easily transfer content to another user when someone leaves your team, allowing you to maintain control of your intellectual property. Users can also transfer ownership of their courses to another team member before you remove them from your team.

What happens to our data when our subscription expires?

When your subscription ends, we keep your content for six months after your paid subscription expires or at least three months after your free trial ends. If you'd prefer we delete your data as soon as your subscription ends, let us know and we'll take care of it right away.

What is your refund policy?

Refunds aren't available for monthly or annual subscriptions.

What are your terms of service?

What is your privacy policy?

Check out our privacy and security policies for details.

What’s the difference between user roles?

Rise has owner, admin, reporter, author, and learner roles. View this article on Rise roles to learn more about each one. Your sales rep can also talk to you about best practices on using Rise in your organization.

What user roles count towards my plan’s user limit? 

Everyone who uses Rise, whether it’s for taking training, creating training, or managing and analyzing training, counts towards your plan’s people limit. You can upgrade your plan anytime if you need to. Learn more about managing users and roles.

Can I upgrade my plan as needed?

Yes! Email us at to discuss your options.

Can I cancel or downgrade my subscription at any time?

If you have a monthly plan, you may cancel or downgrade your subscription 10 days before your term expires. For annual memberships, it's 30 days. You’ll have access to your data for the remaining days of your subscription, and you won’t be charged for any additional months.

Can I use the same email address to join more than one team?

You can use the same email address to join multiple teams as long as you use different passwords for each team.

If I’m an author on more than one team, can I see all the content I created for every team?

Each team is completely separate from the others. You’ll only see the courses for the team you’re currently signed in to. 

Who owns the Rise content I create?

All content is owned by your team. If you leave the team, an admin for team can delete the content you created or transfer it to another team member.

I want to sell courses on Rise. How can I do that?

Rise doesn’t offer a way to sell courses or subscriptions to your account. However, you can use other channels (such as a web landing page) to collect sign-up details and payment information before giving learners access to courses. Read this article for some tips on how to set up a paywall for your Rise account.

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