This article applies to: Admins

Maintain control of your content and intellectual property. When an author, reporter, or admin leaves your account, transfer their content to another account member. Here’s how it works.

On the Manage tab, select People, then Users. Click the box next to a user entry to select it, then click Delete user. You can also expand an individual user's row, then click Delete User.

For learners, confirm the process by clicking Remove. This deletes their current enrollments. For all other users, transfer their content.

Please note, if you manage your users via SSO with SCIM enabled, you can only delete users via your IdP.

To delete more than one user at a time, select the box next to their entries and click Delete users. Confirm the action by clicking Delete in the window that displays. If any of the users had assigned content, their record appears in the Deactivated tab.

Pro Tip: you can select all users on the current page by selecting the box next to the Name column.

When deleting an individual author, reporter, or admin user who’s created content, a window displays for you to transfer their content to another user on your account.

Search for the new owner’s name or email address in the field provided. Select the new owner from the list, then click Remove and Reassign. This generates a folder in the assigned user’s account that contains the content from the user you’re removing.

Note: You can’t automatically transfer a user’s content when their role is switched to learner from author, admin, or reporter. They’ll need to manually transfer their content to another user before their role is switched.

After you bulk delete users or remove a user from your IdP, if they had content associated with their account, you’ll find their record on the Deactivated tab. Highlight their entry and select Reassign content to transfer their content to a new user as detailed above. The user record is automatically removed from the tab once the transfer is complete.

You can also export a list of deactivated user names and emails by clicking Export.

The new owner receives an email notification about the content transferred to them. They have full control over the content, including Rise courses, label sets, and block templates. Learn more.

You can transfer content to any author, reporter, or admin in your account. You can’t divide content among multiple users. However, the new owner can transfer Rise courses to existing members of the team.

No, only the user’s courses, block templates, and custom label sets transfer to the new owner. A deleted user’s activity report remains in the system under their name.

If you don’t need the content created by someone who left your account, you’ll first have to transfer the content to a new user. That user can then delete the content all at once by deleting the transfer folder. Learn more.

For traditionally managed accounts, the user that received the transferred content must manually transfer the courses back to the re-invited user.

Definitely. Just contact Rise support and we'll help you get the process started.