This article details changes Articulate Global, LLC made to the Rise General Terms of Service.
March 21, 2022
We changed the refund and renewal terms.
Removed Section 11.3, which allowed you to terminate or cancel your annual subscription in the first thirty (30) days after you subscribe or renew for a full refund. You can still terminate for cause (for a material breach) and receive a prorated refund of your prepaid fund. You may also terminate for convenience; however, we can't provide a refund of your prepaid funds. We made this change because users rarely (if ever) use it! The thirty (30) day trial allows you to fully explore Rise to make sure it's right for you and your organization.
Modified the notice period for renewing your subscription, based on your contract. If you don't intend to renew your annual subscription, we now require 30 days' notice before your current subscription term expires (see Section 11.1). Previously, we only required 10 days. We made this change to align our terms to industry standards and our customer’s procurement procedures.