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The following list is organized into topics, such as communication, leadership, and project management. Each topic is subdivided into series, and each series has a list of lesson titles.

Business Ethics


  • Defining Business Ethics

  • What Is Workplace Integrity?

  • How to Maintain Your Integrity at Work

  • How to Be an Ethical Employee

  • Ethical Warning Signs in the Workplace

Employee Ethics

  • Ethical Dilemmas and How to Resolve Them

  • Overcoming Rationalizations When Making Ethical Decisions

  • Minimizing Gossip in the Workplace

  • Plagiarism and How to Avoid It

  • Motivated Ignorance and How to Avoid It

  • Guide to Reporting Unethical Behavior at Work

  • Appropriate Use of Company Assets

Leadership Ethics

  • Ethical Leadership and Why It’s Important

  • Creating an Employee Code of Conduct

  • How to Develop Ethical Employees

  • Making Ethics Part of Your Company Culture

  • Guide to Evaluating Performance Fairly

  • Making Ethical Decisions as a Leader

  • Managing Conflicts of Interest in the Workplace

Career Management

Assessing Your Strengths and Skills

  • Understanding and Leveraging Your Strengths

  • Matching Your Career to Your Interests 

  • Defining Your Core Values 

  • Seeking Feedback 

  • Receiving Feedback 

  • Developing a Growth Mindset 

Working Relationships

  • Building Strong Work Relationships with Your Coworkers

  • Building a Strong Working Relationship with Your Boss

  • Repairing a Broken Work Relationship

  • Working With People You Don’t Like

Finding a New Job

  • Signs It’s Time to Find a New Job

  • Creating a Resume

  • Writing a Cover Letter

  • Job Interview Preparation and Tips

  • How to Respond to Common Interview Questions

  • Deciding If Remote Work Is Right for You 

  • How to Look for a New Job


  • What is Networking, and Why Is It Important?

  • Navigating a Business Networking Event

  • How to Develop a Winning Elevator Pitch

  • How to Develop a Professional Network

  • How to Maintain Your Professional Network

Mentoring in the Workplace 

  • What Is a Mentor and How Do You Find One?

  • How to Be a Model Mentee

  • A Guide to Mentoring Others

  • Common Mentoring Challenges and How to Overcome Them

Overcoming Challenges 

  • Dos and Don'ts After Losing Your Job

  • Coming Back from a Big Mistake

  • What to Do When You're Feeling Unmotivated

  • Coping with Workplace Change

  • Overcoming Impostor Syndrome

  • Strategies for Working Remotely

  • Overcoming the Fear of Failure 

  • Getting Noticed at Work 

Driving Your Career 

  • What Is Career Development and How Can You Drive Your Career?

  • How to Create a Career Development Plan

  • Getting the Most Out of One-on-One Meetings with Your Manager

  • Increasing Your Value at Work

  • Asking for a Raise

  • Taking Control of Your Personal Brand at Work

  • Preparing for your Performance Review

  • How to Transfer Jobs Within Your Company

  • Choose Your Track: Manager or Individual Contributor? 

New Professional

  • 6 Tips for Your First Week on the Job

  • Creating a 30/60/90 Day Plan

  • Adopting a Successful Work Attitude

  • How to Be an Effective Teammate

  • Connecting With Coworkers

  • Asking for Help at Work

  • How to Build Your Confidence as a New Professional

  • 7 Practices of Successful New Professionals

  • 6 Tips for Training New Coworkers

Professional Etiquette

  • A Guide to Workplace Professionalism

  • How to Write Effective Business Emails

  • Business Phone Etiquette

  • Formal vs. Informal Communication



  • What Is Communication, and Why Does It Sometimes Fail?  

  • Why Communication Skills Matter to Your Professional Success  

  • How to Use Verbal, Nonverbal, and Written Communication  

  • How to Remove Five Common Communication Barriers   

  • Choosing the Right Communication Medium 

Writing Well

  • Written Communication: How to Write with Purpose  

  • Selecting the Right Medium for Your Written Communication  

  • Writing for Your Audience  

  • How to Structure Your Writing  How to Improve Your Grammar, Spelling, and Punctuation  

  • How to Edit and Proofread Your Work  

  • Improving Your Business Writing Skills 

Verbal Communication

  • Improving Your Verbal Communication Skills  

  • Starting a Conversation  

  • Strategies for Effective Listening  

  • Asking Closed Versus Open Questions  

  • Communication Mistakes: Rectifying and Clarifying  

  • Ending a Conversation Positively  

  • Becoming an Expert Verbal Communicator 


  • Running an Effective Meeting  

  • Setting a Meeting Agenda  

  • Group Facilitation Techniques  

  • Building Consensus in Meetings  

  • Managing Conflict in Meetings  

  • Speaking Up in Meetings 


  • Defining Your Presentation Objective  

  • How to Structure Your Presentation  

  • Working with Visual Aids  

  • Designing Visual Aids  

  • Presenting Data  

  • Practicing Your Presentation  

  • Coping With Presentation Nerves  

  • Dealing with Questions  

  • Improving Your Presentation Skills 

Negotiation & Persuasion

  • Negotiation vs. Persuasion  

  • The Three Types of Negotiation  

  • Negotiation Tactics  

  • Persuasion Tactics  

  • Improving Your Negotiation and Persuasion Skills 

Difficult Situations

  • Common Workplace Challenges and How to Handle Them  

  • Working with Different Communication Styles  

  • Strategies for Dealing With Difficult Coworkers  

  • Strategies for Dealing With a Difficult Boss  

  • When and How to Escalate Issues to Your Boss  

  • When and How to Involve HR  

  • How to Overcome Your Fear of Confrontation and Conflict  

  • How to Have a Difficult Conversation 


  • What is Empathy?  

  • The Importance of Empathy at Work  

  • Communicating with Empathy  

  • Overcoming Empathy Roadblocks  

  • Strategies for Building Empathy 

Customer Service


  • What Is Customer Service and Why Does It Matter?

  • Balancing Personable and Professional Customer Service

  • Meeting and Exceeding Customer Expectations

Customer Communication Basics

  • Communicating Effectively With Customers

  • Personalizing Customer Interactions to Build Rapport

  • Active Listening in Customer Service

  • Customer Service Conversation Starters

  • Soliciting and Responding to Customer Feedback

  • Expressing Empathy in Customer Service

  • Ending Customer Service Conversations

Customer Communication Channels

  • 7 Types of Customer Service

  • Writing Outstanding Customer Emails

  • Talking to Customers on Live Chat

  • Supporting Customers on Social Media

  • Mastering Customer Service Phone Calls

  • An Introduction to Omnichannel Customer Service

  • Successful Channel Switching in Customer Service

Difficult Situations

  • Why Customers Get Upset

  • Responding to an Upset or Abusive Customer

  • Giving an Effective Customer Apology

  • How to Handle Customer Refund or Cancellation Requests

  • Guide to Retaining Customers During Times of Crisis

  • A Guide to Saying “No” to Customers

  • 7 Strategies for Gaining Control of Customer Conversations

Customer Service Skills

  • Improving Your Customer Service Skills

  • 4 Important Skills You Need in Customer Service

  • Working With Different Customer Personality Types

  • Overcoming Empathy Fatigue in Customer Service

  • A Guide to Troubleshooting Customer Issues

Cultural Sensitivity in Customer Service

  • Why Cultural Sensitivity Matters in Customer Service

  • Delivering Exceptional Customer Service Across Cultures

  • Communicating With Cross-Cultural Customers

  • Confronting Cultural Bias in Customer Service

Team Management

  • An Introduction to Contact Center Management

  • Creating a Customer Service Strategy

  • Empowering Your Team to Deliver Great Customer Service

  • How to Increase Customer Retention and Reduce Churn

  • 5 Essential Customer Service Tools

  • How to Measure Customer Service Performance

  • Delivering Proactive Customer Service

  • Managing Customer Support Tickets

Human Resources

Diversity, Inclusion, and Belonging

  • What Is DIBs and Its Workplace Impact?

  • Cultivating DIBs Through Belonging Moments

  • Attracting and Hiring Diverse Talent

  • How to Retain Diverse Talent

  • How to Quantify and Measure DIBs

  • How to Be an Ally for Diversity and Inclusion


  • Introduction to Human Resources

  • The Recruiting Process

  • Reviewing Resumes Quickly and Effectively

  • 4 Types of Compensation and Benefits

  • Tips for Employee Onboarding and Training

  • A Quick Guide to Progressive Disciplinary Action

  • Legal Topics Every HR Professional Should Know


  • Preparing and Planning a Job Interview

  • 7 Different Types of Interviews

  • Tips for Conducting an Effective Job Interview

  • Crafting Strong Interview Questions

  • Illegal Interview Questions

  • Ways to Reduce Interviewer Bias

  • Why and How to Follow up After an Interview

Sexual Harassment

  • Building a Respectful Workplace

  • 4 Workplace Anti-Discrimination Laws 

  • What is Harassment vs. Discrimination?

  • What is Sexual Harassment? 

  • Prohibited Behaviors and Consequences 

  • What to Do If You’re Being Sexually Harassed at Work 

  • Bystander Intervention 

  • Preventing Sexual Harassment as a Supervisor 

  • Responding to Sexual Harassment Complaints 

Talent Management

  • What is Talent Management and Why Is It Important?

  • Building Your Talent Management Strategy

  • Attracting and Sourcing Top Talent

  • How to Develop Talent within Your Organization

  • Strategies for Retaining Talent and Minimizing Turnover

Unconscious Bias

  • What Is Unconscious Bias, and What Are the Consequences? 

  • Recognizing Five Types of Unconscious Bias 

  • How to Overcome Your Unconscious Biases 

  • Tips for Avoiding Bias while Recruiting and Retaining Talent 

Workplace Well-Being

  • Making the Business Case for Health and Well-Being

  • Creating Employee Wellness Programs

  • Assessing Employee Wellness Interests

  • Diversifying Your Wellness Programs

  • Increasing Awareness of Employee Wellness Programs

  • How to Boost Participation in Your Employee Wellness Program

Retirement Planning

  • What Is Retirement Planning, and Why Is It so Crucial?

  • Understanding Different Retirement Accounts

  • Age Milestones for Your Retirement Planning

  • Catching Up When You’re Behind on Retirement Saving

  • 5 Retirement Planning Mistakes to Avoid



  • What is Leadership and What Makes a Good Leader?  

  • Engaging & Motivating Employees  

  • Leading with Vision  

  • 6 Practices to Become a Better Leader 

Leadership Styles

  • 5 Leadership Styles to Boost Performance  

  • What Is Laissez-Faire Leadership?  

  • What Is Autocratic Leadership?  

  • What Is Democratic Leadership?   

  • What Is Transactional Leadership?   

  • What Is Transformational Leadership? 

Emotional Intelligence (EQ)

  • What Is Emotional Intelligence (EQ)?  

  • Improving Your Self-Awareness  

  • Strategies for Boosting Self-Regulation  

  • Increasing Your Self-Motivation  

  • Developing Empathy  Enhancing Your Social Skills 

Crisis Management

  • An Introduction to Crisis Management  

  • Types of Business Crises  

  • Preventing and Preparing for a Crisis  

  • Responding to a Crisis  

  • Recovering After a Crisis 

Problem Solving


  • Introduction to Problem-Solving

  • Managing Complicated vs. Complex Problems

  • Top Skills and Strategies for Effective Problem-Solving

  • Overcoming Barriers to Effective Problem-Solving

  • How to Grow Your Problem-Solving Skills

Steps to Problem-Solving

  • How to Define a Problem and Identify Its Root Cause

  • Brainstorming Solutions to a Problem

  • Researching and Evaluating Possible Solutions When Problem-Solving

  • Implementing the Best Solution to a Problem

  • Evaluating Your Results When Problem-Solving

Problem-Solving in the Workplace

  • How Effective Leaders Solve Problems

  • Cultivating a Culture That Fosters Creative Problem-Solving

  • Solving Problems as a Team

  • Prioritizing Workplace Problems

Advanced Problem-Solving

  • Divergent vs. Convergent Thinking

  • The Risk of Heuristics in Problem-Solving

  • Reframing Problems for Innovative Solutions

  • Design Thinking vs. Traditional Problem-Solving

Project Management


  • What is Project Management?  

  • The Four Phases of Project Management  

  • How to Write a Business Case  

  • How to Create a Project Plan  

  • Strategies for Increasing Project Team Effectiveness  

  • Closing a Project 


  • What is a Project Management Framework?  

  • 3 Types of Project Management Frameworks  

  • Critical Path vs. Critical Chain Project Management   

  • Kanban vs. Scrum  

  • Choosing the Right Project Management Framework 

Project Scheduling

  • What is a Project Schedule?   

  • Defining Deliverables and Activities  

  • How to Estimate Time Accurately  

  • 4 Types of Task Dependencies  

  • How to Create a Resource Plan  

  • Project Scheduling Techniques 

Scope Management

  • What is Scope Management?  

  • What Project Requirements Are and How to Collect Them  

  • Defining and Documenting Scope  

  • How to Create a Work Breakdown Structure  

  • Addressing Scope Creep  

  • Tips for Effective Scope Management 


  • Why Communication Is Important in Project Management  

  • How Project Managers Communicate Successfully  

  • Choosing Your Communication Methods and Tools  

  • Putting Together a Communication Plan  

  • Organizing and Leading Effective Project Meetings 


  • Introduction to Project Reporting  

  • Writing a Project Status Report  

  • Controlling Costs Through Budgeting, Tracking, and Reporting  

  • Managing and Reporting Risks  

  • Quality Management Tools and Techniques  

  • Best Practices for Choosing Key Performance Indicators 

Change Management

  • What Is the Change Management Process?  

  • How to Analyze Change Impact  

  • Getting Sponsorship and Buy-In for Change  

  • How to Implement Project Changes 

Project Improvement

  • 5 Project Management Mistakes to Avoid

  • Seeking Client Feedback

  • How to Conduct a Post-Implementation Review

  • Continuous Project Management Improvement 



  • Introduction to Sales

  • An Overview of the Sales Pipeline

  • What Is a CRM System and Why Is It Important in Sales?

  • Essential Sales Tools

  • Integrating Your Sales and Marketing Efforts

  • Aligning Sales With the Buyer’s Journey

  • The Importance of Ethics in Sales

  • Basic Sales Communication Skills


  • What Is Prospecting?

  • Techniques for Reaching Out to Prospects

  • Analyzing Your Competition

  • Perfecting the Cold Call

  • Effective Warm Calling in Sales

  • Connecting With Prospects Through Social Selling

Building Relationships in Sales

  • How to Qualify Sales Leads Using the BANT Framework

  • Understanding Potential Buyers' Needs

  • 7 Things to Know About Potential Buyers

  • How to Build Trust With Potential Buyers

  • What Is Consultative Selling and Why Is It Effective?

  • Leveraging Decision-Makers, Influencers, and Gatekeepers in Sales

  • Developing Emotional Intelligence in Sales

  • Why Transparency Is Key to Building Relationships and Boosting Sales

Presenting Your Solution

  • Developing your Proposal

  • 5 Steps to Prepare for a Sales Presentation

  • Tailoring Your Presentation to an Audience

  • Making the Most of Slide Decks in Sales Presentations

  • Winning Sales Presentation Techniques

  • Creating Your Sales Narrative

  • The Role of Storytelling in Sales

  • Translating Features Into Benefits

  • Persuasion vs. Manipulation in Sales

  • Giving an Effective Product Demonstration

Handling Objections

  • An Introduction to Handling Sales Objections

  • 5 Common Sales Objections—and How to Overcome Them

  • Winning Techniques for Handling Sales Objections

  • Common Mistakes When Handling Sales Objections

Closing the Deal

  • Intro to Sales Negotiation

  • Essential Techniques for Negotiating a Sale

  • Countering Common Buyer Negotiation Tactics

  • Closing the Sale

  • Transitioning to Customer Success

Sales Leadership and Management

  • Transitioning From Salesperson to Sales Manager

  • How to Manage a Sales Team Effectively

  • Common Sales Methodologies and How They Work

  • 5 Best Practices for Enabling Your Sales Team

  • Building an Effective Sales Process for Your Team

  • Automating Your Sales Processes

  • Nurturing Hunters and Farmers on Your Sales Team

  • How to Structure Your Sales Team

  • How to Track and Improve Your Sales Team's Performance

  • Setting Realistic Sales Quotas for Your Team

  • Creating Battle Cards to Enable Your Sales Team

  • The Basics of Creating a Sales Forecast

Sales Psychology

  • Understanding Why People Buy

  • How to Succeed in Sales as an Introvert

  • Dealing with Rejection

  • How to Use Body Language to Win More Sales

  • How to Sell to Different Personality Types

  • Managing Stress as a Sales Person

Security Awareness


  • What Is Cybersecurity?

  • Best Practices for Secure Internet Browsing

  • Tips for Public Wi-Fi Security

  • Safe Use of Social Media

  • Dealing With a Security Incident

Social Engineering

  • What Is Social Engineering?

  • Phishing 101

  • Safeguarding Against Business Email Compromise

  • Preventing Phone Scams and Vishing Attacks

  • Protecting Against Malware

How to Protect Your Data

  • The Importance of Confidentiality in the Workplace

  • Creating and Managing Strong Passwords

  • A Guide to Multifactor Authentication

  • Using Physical Security to Keep Facilities and Assets Safe

  • Portable Devices and Removable Media Security

Stress Management


  • What Is Stress?

  • Understanding Your Body’s Reaction to Stress

  • Identifying and Managing Your Stress Triggers

  • Good Stress vs. Bad Stress

Stress and Work Performance

  • The Relationship Between Pressure and Performance

  • How to Manage Your Stress and Increase Mental Focus

  • How to Perform Well Under Pressure

  • What Is Burnout?

  • Recovering from Burnout

Strategies to Relieve Stress

  • Healthy vs. Unhealthy Strategies for Coping With Stress

  • A Guide to Meditation for Stress Management

  • Exercise for Stress Relief

  • How to Reduce Stress by Changing Your Thinking

  • Journaling for Stress Relief

  • Relaxation Techniques for Stress Relief

  • Cultivating an Internal Locus of Control

  • Sensory-Based Strategies for Reducing Stress Quickly

Team Management


  • Introduction to Team Management  

  • What Makes a Team Effective?  

  • Communicating With Your Team  

  • Team Management Tips & Techniques  

  • Common Team Problems & How to Resolve Them 

New Manager

  • Transitioning from Employee to Manager

  • 7 New Manager Mistakes to Avoid  

  • How to Transition from Peer to Boss  

  • Managing People with More Experience Than You 

Team Dynamics

  • Introduction to Team Dynamics and Why They Matter  

  • Common Roles in a Team  

  • Characteristics of High-Performing Teams  

  • Tips for Improving Team Dynamics  

  • Understanding and Leveraging Different Work Styles  

  • Managing the Multigenerational Workplace 

Developing Your Team

  • A Manager’s Role In Career Development

  • The Four Stages of Team Development

  • How to Conduct a Gap Analysis

  • Choosing the Right Training Methods

  • Developing Your Team Through Coaching

  • How to Conduct Effective One-on-Ones

  • Getting to Know Employees' Strength, Interests, and Values

Team Culture

  • What Is Team Culture and Why Does It Matter?  

  • Types of Team Cultures  

  • Assessing Your Team Culture  

  • Creating a Strengths-Based Culture  

  • Building a Positive Team Culture  

  • Transforming a Negative Team Culture 

Delegating Tasks

  • The Importance of Delegation  

  • Why People Don't Delegate  

  • When and How to Delegate  

  • Delegating the Right Tasks to the Right People  

  • Keeping Control Without Micromanaging 

Motivating Your Team

  • What is Motivation?  

  • Factors that Influence Motivation  

  • Improving Employees' Job Satisfaction to Increase Motivation  

  • 6 Strategies to Motivate Employees  

  • Celebrating Wins 

Performance Management

  • What is Performance Management?

  • Tips for Improving Poor Performance

  • How to Develop a Performance Improvement Plan

  • Managing High Performers

  • Conducting Effective Performance Reviews

  • Giving Effective Employee Feedback

  • Handling Difficult Reactions to Feedback

  • How to Effectively Manage Managers

  • Continuous Performance Management

Resolving Conflict

  • Common Causes of Conflict in the Workplace  

  • Understanding How People Deal With Conflict  

  • 6 Steps to Mediate Conflict Between Employees  

  • Conflict Resolution Tips and Techniques  

  • Dealing With Frustrated or Angry Employees  

  • A Manager's Guide to Dealing With Abusive Behavior 

Managing Remote Teams

  • Hiring Exceptional Remote Talent  

  • Best Practices for Managing Remote Teams  

  • Communicating with Remote Teams  

  • Increasing Accountability on Remote Teams  

  • Keeping Remote Workers Connected 

Letting an Employee Go

  • Good Reasons for Letting an Employee Go  

  • Steps to Take Before Letting an Employee Go  

  • How to Tell an Employee They're Fired  

  • Mitigating Legal Risks When Letting an Employee Go  

  • Reassuring Your Team After Someone Is Let Go 

Time Management


  • What Is Time Management?

  • 4 Surprising Symptoms of Poor Time Management

  • 7 Tips for Effective Time Management at Work 2019

  • Tracking and Analyzing How You Use Your Time


  • How to Prioritize Tasks by Urgency and Importance

  • How to Avoid the Top Six Time-Wasters in the Workplace

  • Understanding and Managing Procrastination


  • The Importance of Scheduling and How to Schedule Your Time

  • How to Estimate the Time Needed to Complete Tasks

  • 5 Scheduling Tips for Time Management

Overcoming Challenges

  • How to Avoid Taking on Too Much at Work

  • How to Manage Distractions Effectively

  • How to End the Cycle of Lateness

  • How to Cut Back on Too Many Meetings

  • 5 Tips to Take Control of Your Inbox


  • Creating a Distraction-Free and Productive Work Environment

  • Healthy Habits to Help You Stay Focused

  • Why and How to Stop Multitasking

  • Clearing Your Mind of Mental Clutter

  • How to Manage Your Energy, Not Your Time

Goal Setting

  • What Is Goal Setting and Why Is It Important?

  • Setting Goals That Actually Work

  • How to Stick to Your Goals

  • Measuring and Tracking Goal Progress

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