Support FAQs

Answers to your frequently asked support questions

Anthony Karcz avatar
Written by Anthony Karcz
Updated over a week ago

Where can I get help?

You get personalized service with your Rise subscription, including:

  • Unlimited support conversations. Ask for help whenever you need it. Our Customer Happiness Specialists are available 24 hours a day, 7 days a week. Just email us at or click the chat support button in Rise. You'll receive an answer from a real person within a few hours.

  • User guides and support articles. Find instant answers in our help center.

  • Rise blog articles. Check out our blog for practical, real-world tips for e-learning success and Rise announcements.

Check out our support policy here.

Can I call you for help?

We're super focused on providing an efficient support experience by helping users through chat and email. 

Why can’t I sign in?

There are a few reasons you might have trouble logging in to Rise, such as an outage or a firewall issue. See this article for solutions.

If you still can't sign in, we want to help. Email us at

How do I submit a feature request?

It’s easy to submit a request. Start a conversation using the chat support button in Rise or send an email to Learn more about the process here.

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