Where can I get help?
You get personalized service with your Rise subscription, including:
Unlimited support conversations. Ask for help whenever you need it. Our AI-powered chatbot agent, Sunny, is available 24/7, with live agents reviewing cases from 7 AM - 10 PM EST. Within this timeframe, you'll receive an answer from a real person within a few hours. Just email us at help@rise.com or click the chat support button in Rise.
User guides and support articles. Find instant answers in our help center.
Rise blog articles. Check out our blog for practical, real-world tips for e-learning success and Rise announcements.
Check out our support policy here.
Can I call you for help?
We're super focused on providing an efficient support experience by helping users through chat and email.
Why can’t I sign in?
There are a few reasons you might have trouble logging in to Rise, such as an outage or a firewall issue. See this article for solutions.
If you still can't sign in, we want to help. Email us at help@rise.com.
How do I submit a feature request?
It’s easy to submit a request. Start a conversation using the chat support button in Rise or send an email to help@rise.com. Learn more about the process here.