Which web browsers are supported?

Rise works with most modern browsers. See this article for all Rise tech specs.

Do I need to add any domains to my allowlist other than rise.com?

Port 443 is necessary to use Rise. And if your firewalls are blocking access to Rise, ask your IT staff to add rise.com to your allowlist. See this article for details.

Can I use a custom domain for my Rise account?

Yes, Rise supports the use of custom domains for your site. See this article for details.

Is my data safe in the cloud?

Yes. We’re serious about security. Rise services are hosted on Amazon Web Services (AWS) and replicated across separate and highly secure locations. Using PKCS (Public Key Cryptography Standard) #1 SHA-256 with 2048-bit RSA encryption, Rise encrypts data at rest as well as all network traffic into and out of AWS.

Rise uses enterprise-grade authentication, built on Okta, and has strong default settings. You can also use single sign-on. Check out our white paper for details.

As part of our business continuity plans, in case of disaster, we practice routine data backup and recovery, backing up our data several times a day. We store backups in a redundant way and test recovery frequently to reduce the likelihood of data loss and minimize downtime in a large-scale disaster.

Rise complies with AICPA SOC2, California Consumer Privacy Act (CCPA), Privacy Shield, and General Data Protection Regulation (GDPR) standards.

Learn more about our commitment to security and privacy.

Does Rise support single sign-on (SSO)?

Self-service single sign-on support is coming soon. Until then, email us at help@rise.com and we can get you set up. 

How much storage space do I get?

There are no storage limitations for Rise. However much space you need to make awesome courses, you’ve got it. 

Can the Rise interface be localized in other languages?

The Rise user interface is available in English and can’t be localized. However, you can create courses in other languages. Learn more about translating courses.

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