You can already customize your subdomain in Rise, but what if you want to take things to the next level with a completely custom domain that you already own? It’s as easy as adding a couple of records to your domain name system (DNS) provider and then pointing your Rise account to your new address. Here’s how it works.

  1. Creating a CNAME Record
  2. Adding a CAA Record
  3. Enter Your Domain Address

Once you’ve added your records to your DNS provider and everything is set up in Rise, traffic from your subdomain will redirect to your new custom domain. Unlike when you change your subdomain, you will retain your subdomain name.

Note: Custom domains aren’t compatible with SSO at this time.

Step 1: Creating a CNAME Record

Before you can add your custom domain to your Rise account, you’ll need to add a CNAME record to your DNS records. This is the hostname you’ll use to mask your Rise site’s name. The record should follow this formula, including the dot after your hostname:

your custom hostname. 60 IN CNAME custom.rise.com. 

For example, if you wanted the hostname for your current Rise site, glivy.rise.com , to instead be learn.glivy.com , you would create a CNAME record in your DNS records that looked like this:

learn.glivy.com. 60 IN CNAME custom.rise.com. 

The steps to create a CNAME for your site will vary depending on your domain provider but, generally, you’ll need to add the CNAME directly to your DNS records. Contact the site where you registered your domain name if you need additional assistance.

Step 2: Adding a CAA Record

Adding a CAA record is a security measure that reduces the chance that someone can obtain an unauthorized secure sockets layer (SSL) certificate for your domain. CAA record creation varies depending on your domain provider and isn’t necessary to use a custom domain in Rise. 

However, if you do have this precautionary measure in place, you’ll need to make sure a CAA record is added for Rise; otherwise, we won’t be able to register the CNAME you created in Step 1. Use the following formula to create a CAA record to add to your domain. 

your custom hostname. 60 IN CAA 0 issue "letsencrypt.org" 

Tip: Make sure to include the dot after your custom hostname.

Continuing the example from Step 1, your CAA record would look like this:

learn.glivy.com. 60 IN CAA 0 issue "letsencrypt.org" 

Step 3: Enter Your Domain Address

Once you’ve set up your CNAME record and CAA record (if applicable), it’s time to make the switch!

  1. If you’re an owner, navigate to Manage > Settings.
  2. Under URL, select the Use my own domain option, enter your custom domain URL, and click Submit.
  3. Click Confirm to complete the redirect from your current Rise subdomain to your new custom domain. Once we validate your custom domain, we’ll send an email to everyone in your account notifying them of the change.

After the redirect is complete, if you want to return to your original subdomain click Change and select the Use a .rise domain option.

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