You can already customize your subdomain in Rise, but what if you want to take things to the next level with a completely custom domain? We’re here to help!

You'll need to contact help@rise.com to get the process started. But before you do, you’ll need to add a couple of records to your domain name system (DNS) provider: a canonical name (CNAME) record and, if necessary, a certificate authority authentication (CAA) record. 

  1. Creating a CNAME Record
  2. Adding a CAA Record

Once you’ve added your records to your DNS provider and everything is setup in Rise, traffic from your subdomain will redirect to your new custom domain. Unlike when you change your subdomain, you will retain your subdomain name.

Note: Custom domains aren’t compatible with SSO at this time.

Step 1: Creating a CNAME Record

Before we can add your custom domain to your Rise account, you’ll need to add a CNAME record to your DNS records. This is the hostname you’ll use to mask your Rise site’s name. The record should follow this formula, including the dot after your hostname:

your custom hostname. 60 IN CNAME custom.rise.com. 

For example, if you wanted the hostname for your current Rise site, glivy.rise.com , to instead be learn.glivy.com , you would create a CNAME record in your DNS records that looked like this:

learn.glivy.com. 60 IN CNAME custom.rise.com. 

The steps to create a CNAME for your site will vary depending on your domain provider but, generally, you’ll need to add the CNAME directly to your DNS records. Contact the site where you registered your domain name if you need additional assistance.

Step 2: Adding a CAA Record

Adding a CAA record is a security measure that reduces the chance that someone can obtain an unauthorized secure sockets layer (SSL) certificate for your domain. CAA record creation varies depending on your domain provider and isn’t necessary to use a custom domain in Rise. 

However, if you do have this precautionary measure in place, you’ll need to make sure a CAA record is added for Rise; otherwise we won’t be able to register the CNAME you created in Step 1. Use the following formula to create a CAA record to add to your domain. 

your custom hostname. 60 IN CAA 0 issue "letsencrypt.org" 

Tip: Make sure to include the dot after your custom hostname.

Continuing the example from Step 1, your CAA record would look like this:

learn.glivy.com. 60 IN CAA 0 issue "letsencrypt.org" 

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