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Manage Content When Users Leave Your Team
Manage Content When Users Leave Your Team

How to remove users and transfer content

Anthony Karcz avatar
Written by Anthony Karcz
Updated over a week ago

This article applies to: Admins

Maintain control of your content and intellectual property. When an author, reporter, or admin leaves your account, transfer their content to another account member. Here’s how it works.

Remove Individual Users

On the Manage tab, select People, then Users. Click the box next to a user entry to select it, then click Delete user. You can also expand an individual user's row, then click Delete User.

For learners, confirm the process by clicking Remove. This deletes their current enrollments. For all other users, transfer their content.

Please note, if you manage your users via SSO with SCIM enabled, you can only delete users via your IdP.

Remove Multiple Users

To delete more than one user at a time, select the box next to their entries and click Delete users. Confirm the action by clicking Delete in the window that displays. If any of the users had assigned content, their record appears in the Deactivated tab.

Pro Tip: you can select all users on the current page by selecting the box next to the Name column.

Transfer User Content

When deleting an individual author, reporter, or admin user who’s created content, a window displays for you to transfer their content to another user on your account.

Search for the new owner’s name or email address in the field provided. Select the new owner from the list, then click Remove and Reassign. This generates a folder in the assigned user’s account that contains the content from the user you’re removing.

Note: You can’t automatically transfer a user’s content when their role is switched to learner from author, admin, or reporter. They’ll need to manually transfer their content to another user before their role is switched.

Manage Deactivated Users

After you bulk delete users or remove a user from your IdP, if they had content associated with their account, you’ll find their record on the Deactivated tab. Highlight their entry and select Reassign content to transfer their content to a new user as detailed above. The user record is automatically removed from the tab once the transfer is complete.

You can also export a list of deactivated user names and emails by clicking Export.


What happens when you transfer content to someone else?

The new owner receives an email notification about the content transferred to them. They have full control over the content, including Rise courses, label sets, and block templates. Learn more.

Who can you transfer content to?

You can transfer content to any author, reporter, or admin in your account. You can’t divide content among multiple users. However, the new owner can transfer Rise courses to existing members of the team.

Do reports or user data from the original user get transferred?

No, only the user’s courses, block templates, and custom label sets transfer to the new owner. A deleted user’s activity report remains in the system under their name.

Can I delete a user’s content instead of transferring it?

If you don’t need the content created by someone who left your account, you’ll first have to transfer the content to a new user. That user can then delete the content all at once by deleting the transfer folder. Learn more.

If I invite a deleted user back to my team, will they automatically get their content back?

For traditionally managed accounts, the user that received the transferred content must manually transfer the courses back to the re-invited user.

Can I transfer content to another account?

Definitely. Just contact Rise support and we'll help you get the process started.

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